FAQ

 

Chain MeasurementAll Chains and Bandings Are Sold in 10cm Increments and are measured using a dressmakers measure, the chains are not pushed together when measured the links joining the chain are spread apart. All increments bought over 10cm will be sent in one piece (unless there is a stock shortage but you will be notified before we send your order) eg: if you buy 3 x 10 = 30cm. 

Rings, Centers, TipsAre sold individually ( x1 ) please ensure you check your order before submitting.

Browbands are sold individually ( x1 ), for quantities 5 and over you will receive a discount of 10%

  •  Browband Sizes (inches from end to end) - Mini 12, 12.5 Pony 13, 13.5, 14 - Cob 14.5, 15 - Full 15.5, 16 - Warm blood 16.5, 17, 17.5 (other sizes available on request)

Flags -  are sold per paid ( x2)

Shipping of Your order - will be within 48 hrs of payment received, unless there is and issue, which we will email as soon as we see it.

Free Shipping Criteria - When you spend $200.00 and over, your order ships FREE! (EXCLUDES CANES IN CYLINDERS)International will receive Australian express equivalent value off their postage.

Small Order Postage (Letter) - Small Order Regular Mail $3.00 Please Check Below & ensure you choose this option correctly 
This option is only for EG
: either 1 to 15 pair of  tips OR up to 5 mtrs of ribbon OR a few pairs of tips OR 4/6 rings OR 4/6 centers OR up to 2 mtrs pleated ribbons OR  30cms Chain  OR 4/6 Carnations.

  • PLEASE be aware that we have to tape all products to the invoice so they dont fall to the bottom of the envelope and there for wont go through the Australia Post sorter so taping products result in damage to products particularly chains 
  • PLEASE DO NOT CHOOSE THIS OPTION FOR BROWBANDS,  CANE TOPS, CANES, HORSE PRODUCTS, MORE THAN 30CMS CHAIN, if you do choose this option for heavy or bulky items you will receive an invoice for the balance of the correct postage..

Cane Postage

  • Small Cane Cylinder Mail - 1/4 canes and 1 or 2 browbands and few bits of bling and ribbon
  • Large Cane Cylinder5/10 canes,  Pack Of browbands , few metres bling and ribbon & about 6 pairs of rings and centers ......Please Ensure You Choose the Cane postage option if you are buying canes 

Please Ensure You Choose the Cane postage option if you are buying canes Please Note~ Canes & Cylinders do not qualify for free post ..if your order is over $200.00 for the free post and canes are included in your order you will be billed for the cost of the cylinder and part postage as some states just for regular post the postage is over $20.00

Express Post (Australia) - Generally 1-2 days after postage, we take no responsibility for Australia Post delays.

Regular Post (Australia) - Generally 1-5 days after postage

Seconds ProductsAre sold as per the picture, and strictly NO RETURNS

Large/Bulk Orders - We specialize in bulk orders, email the list of items required and we will reply with a discounted price.

Club Browbands - YES we make browbands and specialize in club browbands at a discounted price.

Returns/ Refunds

Problem With Your Order???

Please Contact Us Within 24 Hours Of Receiving Your Package. Ph - 0407849413 ~ email - exclusive.designs@yahoo.com

  • You ordered the wrong product? in most cases we are happy to swap the item over postage is at customers expense
  • We have forgotten something or sent the wrong item? we will resend with a return paid post envelope for the incorrect items to be returned.
  • Damaged in Transit? Take pics, send them to us and we will claim through Australia Post.

Thankyou